Refund & Cancellation Policy
At Chadura Tech Private Limited, we prioritize operational transparency across our software platforms, enterprise consulting engagements, and technical workshops. This policy outlines our cancellation windows, refund qualification criteria, and processing schedules.
Workshop & Training Registrations
For paid technical masterclasses, engineering bootcamps, and developer workshops organized by Chadura Tech Private Limited, refunds are assessed based on the notice period provided prior to session commencement:
Written requests submitted 7 calendar days or more prior to the scheduled start date qualify for a full 100% reimbursement of paid registration fees.
Cancellations requested between 7 calendar days and 48 hours before the session start are eligible for a partial 50% refund.
Cancellations submitted within 48 hours of commencement or non-attendance on the day of the workshop are non-refundable.
Cancellations by Chadura
In the unforeseen event that a workshop, training module, or advisory engagement is postponed, rescheduled, or cancelled by Chadura Tech due to technical emergencies, infrastructure disruptions, or speaker unavailability:
- Session Transfer: Registered attendees may elect to transition their seat to the rescheduled session or equivalent future cohort at zero additional charge.
- Full Reimbursement: If the proposed alternative date is unsuitable, participants may request an unconditional 100% full refund credited back to their originating payment source.
Enterprise Software Subscriptions
- Commercial agreements for SaaS solutions (such as Oxofolio, Billcostro, and Geanys Commerce) are executed under institutional Master Services Agreements (MSA) or software subscription orders.
- Customers may cancel their recurring subscription at any time through the customer portal or by notifying their designated account executive.
- Subscription cancellations take effect at the conclusion of the active monthly or annual billing period. Services remain accessible through the end of the paid cycle. Unless specified otherwise in your signed enterprise MSA, fees paid for active terms are non-refundable.
Refund Processing Timeline
Once an authorized refund request is approved in writing by our finance team, processing is initiated within 2 business days. The actual settlement duration depends on banking networks and payment gateways:
- Credit and Debit Cards: 5 to 7 working days depending on the card-issuing bank.
- UPI and NetBanking: 2 to 5 working days credited to the originating account.
- International Wire Remittances: 7 to 10 business days subject to correspondent banking channels.
Non-Refundable Items & Services
- Dedicated engineering hours, cloud architectural audits, security reviews, and custom software delivery milestones already approved and signed off by the client.
- Third-party cloud infrastructure consumption costs (e.g., AWS, Azure, Google Cloud platform charges) incurred on behalf of client projects.
- Domain name registrations, dedicated SSL certificate procurements, and non-recoverable third-party software licensing fees.
Dispute Resolution & Chargebacks
We encourage customers and enterprise partners to communicate with our billing desk prior to lodging payment chargebacks with financial institutions. We are committed to resolving billing discrepancies promptly and fairly through mutual review.
Initiate a Cancellation or Refund Request
To submit a refund request, provide your registration or invoice reference number, payment transaction receipt, and the reason for your request to our customer support team: